Albany State University

Financial Aid

Financial Aid Service Survey

The purpose of this survey is to collect information that will assist us in improving our financial aid services. We welcome your comments on specific items addressed in this survey, your comments on services we should improve, your personal ideas or observations on items not addressed on the survey and your list of financial aid needs that you feel are not being addressed by Albany State University

Instructions: All answers will be electronically transmitted to the Office of Financial. Please take a moment to respond to the questions as the information is vital to the continued efforts to improve Customer Service and Quality of Service of the Albany State University Office of Financial Aid.

Only submit this survey once per semester.

Thank you,

Thomas Harris, Jr., Director
Office of Financial Aid

1. Your Overall EXPERIENCE with the Office of Financial Aid.

2. Usefulness of printed materials sent to you and/or your family.

3. Usefulness of the Office of Financial Aid website

4. Usefulness of your Banner Web Account.

5. Knowledge and helpfulness of person(s) whom you communicated with when you contacted or visited the office.

6. Staff was proactive and informative

7. Information was what I needed.

8. Procedures were clear and simple.

9. Your satisfaction level with answers received during your contact with the Office of Financial Aid.

Additional comments
If you are having an issue that needs prompt attention, please provide Name, ID and Contact Number so we can attempt to resolve your issue in a timely fashion.

Albany State University | 504 College Drive | Albany, Georgia 31705 | 229.430.4600