Department of Nursing

Mandatory Health Insurance

Frequently Asked Questions

Q:    I input my student information in order to waive this fee and received the following error: “We were unable to find a students record for the submitted information. Please check your information and try again, or contact your school administrator.” What does this mean?

A:    Receiving this error typically indicates that your account has not yet been charged the fee for the Student Health Insurance Plan (SHIP). You will not be able to waive the fee until AFTER it has been charged to your account, after which you will be able to successfully enter your information.


Q:    I have submitted my waiver but have yet to receive a response; how long can the review process take?

A:    Per the United HealthCare Student Resources website, “Once you have submitted your waiver application it will be reviewed. The review process could take up to 7 business days. During the review process you could be asked to submit to your Student Health Insurance Representative proof of your insurance. This could be but is not limited to insurance identification card a certificate of insurance, a letter from your insurance company, and your entire insurance policy that outlines your coverage. (All documentation must be in English.) You will be notified at the email address you provided in your waiver application of your approved or denied waiver.”


Q:    I have successfully waived the Student Health Insurance Plan (SHIP), but the fee still appears on my account. What is going on?

A:    If your waiver has been approved, the fee will be removed within a few business days. Similar to the review process, this fee removal should not take any longer than 7 business days. You may wish to contact the Student Health Insurance Representative (indicated below) regarding questions or concerns you may have during this time.


Q:    My waiver was denied. Why did this happen, and what can I do?

A:    Per the United HealthCare Student Resources website, a waiver denial is typically issued to students “who are not covered by a policy held by a parent, spouse, company or organization on the approved waiver list or if the policy does not meet the minimum standards that have been established by United Healthcare Student Resources.” However, “If denied you can appeal this decision by contacting your institution’s Student Health Insurance Representative. They will also require you to submit documentation regarding your personal insurance policy. Again, this documentation could be but is not limited to your insurance card, a certificate of insurance, a letter from your insurance company, and your entire insurance policy that outlines your coverage. (All documentation must be in English.)”


Q:    Who is Albany State University’s Student Health Insurance Representative?

A:    As of the Fall 2017 semester, this role is fulfilled by Ms. Amanda Nichols, our Accountant for Student Accounts in Financial Aid. She can be contacted at (229) 317-6717 or amanda.nichols@asurams.edu.


Q:    How often will this fee be applied to my account, and will I need to continue waiving it?

A:    This fee will be applied to your account each Fall and Spring semester. Coverage for the Spring semester extends throughout the Summer semester, so the fee for the Spring semester will be higher than that of the Fall. You will need to continue waiving this fee each Fall and Spring semester after it is applied to your account.