Information Technology Services

Student Frequently Asked Questions

Banner Web

A. Your user ID for Banner is your RAM ID number (ex: 900######)

A. The default pin is set to your birthday in a MMDDYY format.

A. From the Banner Web login screen, select the Retrieve ID button. You will be directed to a screen to input additional information. Be sure to enter the name the institution has on record for you.

A. From the Banner Web login screen, type in your user ID and select the Forgot PIN button. You will be directed to a screen to answer your security question. You will then be asked to enter a new PIN for future access.

A. From the Banner Web homepage, select Schedule of Classes.

A. Once you log into your Banner Web account, locate your Student Detailed Schedule and notate the start date and end date of the course.

A. Once you log into your Banner Web account, locate your Student Detailed Schedule and notate the start date and end date of the course.

A. Once you log into your Banner Web account, locate the Personal Information Tab. You will be directed to a screen with the Personal Information Menu. Once here you will be able to change your PIN, change your security question, update your address(es) and Phone(s), update email address(es), update emergency contact information, view name change information and so forth.

A. Once you log into your Banner Web account, click on the Student and Financial Aid link on the main menu. You will be directed to the Student and Financial Aid menu in Banner Web. Once here you will click on the Financial Aid link. Once in this area of Banner Web you will be able to review the status of your financial aid applications, check the status of document requirements and review your loans.

Student Email

A. You can sign-in to your student email at https://login.live.com

A. The format for your student email is yournetworkid@students.asurams.edu (ex. jsumuck01@students.asurams.edu).

A. From the Banner Web login screen, select the Retrieve Email and fill in the requested information.

A. Your complete student email address is your username and the default password is P@ssword!2. You will be prompted to change this password upon your initial logon.

ASU Network Account

A. The Network ID provides access to the myASU Portal, campus computers, wireless and the Housing (StarRez) portal.

A. Your password must be at least 10 characters in length including 2 of the following: a capital letter, a number or a symbol, cannot use any previous password(s), and cannot use any personal information in the password (ex. First, middle or last name, birthdate, RAM ID #, etc.)

A. Form the Albany State University homepage, select Help in the top right corner and drop down to select Password Reset. Once on the site you must register your account in order to reset your password. You may also click the image below to access the password management portal.

A. You may contact the ASU Helpdesk at (229) 430-4909. You can also visit the ASU help desk located on the first floor of the James Pendergrast Memorial Library.

A. The Password Management Portal offers the ability to reset the Network ID password when needed. Users are able to register for an account using the current and active Network ID credentials. Upon successful login, users can click on the Enrollment tab to register two security questions and after successful setup of enrollment, users may utilize the Reset Password link on the main Password Management Portal page whether they are on campus or off campus.

Printing

A. Black and White copies cost $.05 per copy and Color copies cost $.25 per copy.

A. All student printing services require pre-payment use of debit or credit card. The Cashier’s Office will accept pre-payment. The Cashier’s Office will accept pre-payments during normal business hours, Monday – Friday from 9:00 AM – 4:00 PM. The Cashier’s Office is located in Billy C. Black Building, Room 284.

A. Any questions concerning payments and credits, contact the Cashier’s Office at (229) 430-1111, contact the ASU Helpdesk at (229) 430-4909 for technical matters and contact the Division of Student Affairs at (229) 903-3607 for all other non-technical matters.

Student Housing (StarRez)

A. StarRez is the Housing Portal.

A. Your network ID and password is your login credentials for StarRez. You may contact the ASU Helpdesk at (229) 430-4909 for assistance.

A. Students may login to the myASU Portal from the top right of the Albany State University homepage and select the StarRez Housing Portal icon from the icon list under Online Tools. Students may also access the Housing Portal from the Albany State University Homepage. From the Current Students dropdown, select Student Housing and click on the myHousing Portal in the Navigation Bar to the left of the page.

A. Login to the Housing Portal using your Network ID and password and complete the application.

Official Transcript Reqests

A. To request your official Albany State University Transcript, go to www.asurams.edu. You will click on the Registrar link on the right side of the homepage. Next you will click on Forms and Waivers on the left side in the navigation bar. Download the transcript request form and fax it to the number on the form.

A. Go to the Albany State University Homepage – www.asurams.edu. You will click on the Administration link on the top of the homepage. Next you will click on Fiscal Affairs and then Financial Operations. Once you are on the Financial Operations page, you will click on How to Make an Online Payment.