Information Technology Services

Project Management Office

The Project Management Office is responsible for managing many of the University’s major projects, particularly when it comes to projects involving integrating new software or upgrading existing software. We create very detailed project plans and do our best to outline every piece of the project that is needed, along with allocating resources and managing the risks and deadlines.

What is a Project?

A project is a temporary endeavor undertaken to create a unique product service or result. A Project is temporary in that it has a defined beginning and end. A project also has a defined scope and predetermined resources. The ITS Project Management office handles projects that intersect with various University offices and assists with technical resources, support, and coordination.

When should you request ITS Project Management Assistance?

It is best practice to request project management assistance during initial discovery, preferably before you purchase any software application. The ITS PMO will need to evaluate the amount of resources that will go into launching the project and whether or not we have those resources available at the proposed time. If we do not have the available resources on site, you may be required to outsource technical resources to implement your project, which will likely result in additional costs.

Meet the Project Management Team

Jodie Kretzer, Interim Director of Project Management

Jodie Kretzer currently serves as the Interim Director of Project Management. Jodie holds both a Master’s in Business Administration and a Master’s in Information Technology. Jodie previously served as the Director of Technical Services and led the Helpdesk, Desktop Support and Classroom Technology teams during this time. Jodie was selected as an Albany Under 40 Finalist in 2018 and is a part of Leadership Albany’s 2018-2019 class. In his free time, Jodie enjoys traveling and spending time with his family.

Malinda Lynn, Project Coordinator

Malinda Lynn is a Project Coordinator within the Project Management Office. She received her Associate’s in Computer Science in 2016 and is currently working on her Bachelor’s Degree in Computer Science. She has since received her certification as a SmartSheets licensed user and is currently studying for PMP Certification. Being born and raised in Albany Georgia and the surrounding areas, Malinda takes pride in her contributions at Albany State University and the community. When she is not glued to her computer working on projects or studying, you can find her volunteering at the BMX track with her two children down at Chehaw Park. During her spare time, Malinda enjoys practicing yoga, camping, and traveling.

April Hawkins, Training and Development Specialist

April Hawkins is the IT Trainer and Development Specialist within the Project Management Office. April received her Bachelor’s in Science from Albany State University and is currently working on her Master’s in Business Administration here at Albany State as well. She assesses the campus training needs through surveys, observations, and consultations with various department faculty and staff. April manages the IT Professional Development Training Workshops for all faculty and staff as well. The purpose of these workshops is to develop and provide technical trainings for the overall growth and advancement of the campus community. Also, she organizes and develops training manuals, guides, course materials, and visual materials for faculty, staff and students on relative applications.

Standard office hours for most administrative and helpdesk staff
Admin Staff Office Hours
Monday – Friday
8:00 AM – 5:00 PM
Helpdesk Hours
Monday – Friday
7:30 AM – 5:30 PM
Campus and building location for the associated offices
East Campus Office Location
James Pendergrast Library
504 College Drive
Albany, GA 31705
West Campus Office Location
Technology Bldg. (A Bldg.)
2400 Gillionville Road
Albany, GA 31707
Departmental contact information
Contact Information
Telephone: (229) 430-4909
Fax: (229) 438-2769
Submit a Service Request:
helpdesk.asurams.edu
helpdesk@asurams.edu