Student Accounts

Refund Policy

Receive your financial aid refunds faster!

As part of our ongoing effort to make your life at Albany State University more convenient, we’re pleased to introduce Albany State University e-refunds, a secure, convenient and fast way to get your financial aid refund disbursements from Albany State University:

  • Direct deposit to your bank account – Refunds can be direct deposited to an existing checking or savings account.
  • Direct deposit to a new Discover checking account * – Through our partnership with the Discover Student Deposits Program, you can apply for a checking account. With your Discover checking debit card you can check your balance and withdraw cash for free from the Discover ATM’s on the Albany State University on West Campus in the Student Center and from 60,000 other surcharge-free ATMs worldwide.
  • Sign up today in ASU Banner Web to receive your refund direct deposited into your checking account. Log into ASU Banner Web. Click on Student Accounts. Select e-Refunds or login to www.asurams.edu – Student Tab- Financials- “Setup your refund method”. Your address, date of birth, email and phone number must be on file to make a selection.

e-Refunds PLUS Requently Asked Questions

What is e-Refunds PLUS?

e-Refunds Plus allows students to receive refunds from Albany State University electronically, either to their existing bank account or by setting up a free Discover student checking account. Students will receive their refunds faster and more securely with the direct deposit option.

Who does this refund program affect?

All students who enroll can sign up for e-Refunds. If you are receiving Financial Aid disbursements, over-payments or if your class schedule changes due to dropping a course or a cancellation, e-Refunds will allow you to receive the funds electronically.

How do I make my refund preference selection?

Login to ASU Banner Web, click on Student Accounts and then click on e-Refunds. You will be re-routed to the Touchnet site to enroll in e-Refunds. Also, you can login to www.asurams.edu – Student Tab- Financials- “Setup your refund method”.

What are my options to receive refunds?

You will have two options, direct deposit or free Discover student checking. To make your selection, login to ASU Banner Web, click on Student Accounts and then click on e-Refunds. Also, you can login to www.asurams.edu – Student Tab- Financials- “Setup your refund method”. If you do not make an election, you will be mailed a paper check.

What if I'm having trouble selecting my refund preference?

You can use the live chat option to get assistance with making your election.

What happens if I never select my refund preference?

If no selection is made, Heartland ECSI will mail a paper check to the address on file. Please note Albany State University does not mail the check, there is no indication of Albany State University on the envelope that will be delivered. The envelope you receive will be a window envelope and “Heartland ECSI” will be in the header:

Heartland ECSI, 100 Global View Drive, Suite 800, Warrendale, PA 15086

How do I know if I'm supposed to receive a refund?

Login to ASU Banner Web, click on Student Accounts and then click Account Summary by Term to view your balance. If a credit balance is shown, once the school reviews your account, a refund will be processed.

What if I close my bank account and forget to update my refund preference?

If your bank account needs to be updated, login to ASU Banner Web click on Student Accounts and then click on e-Refunds or login to www.asurams.edu – Student Tab- Financials- “Setup your refund method” and you can change your election and banking information at any time.

I applied for the Discover Cashback Checking Account and I have questions regarding the status, who do I contact?

All questions related to your application, pending approval, and account should be directed to Discover Bank at 1-888-204-9001.

I have not received my refund but ASU Banner Web shows it was issued. Who do I contact?

Please email the Bursar office at Bursar@asurams.edu if it has been 2 weeks since your refund shows as issued and you have still not received the check. Please look for a white, window envelope from Heartland ECSI in the mail (see image below). Refunds issued by paper check issued after July 1, 2017, do not indicate Albany State University on the envelope and are not clearly represented as a check for security purposes. The quickest way to ensure delivery of your refund is to enroll in e-Refunds by logging into ASU Banner Web-Student Accounts-eRefunds or login to www.asurams.edu – Student Tab- Financials- “Setup your refund method”.

Heartland ECSI, 100 Global View Drive, Suite 800, Warrendale, PA 15086

If receiving a paper check, what do I look for?

The check refunds are sent by Heartland ECSI in a plain white window envelop. For security purposes, the envelope does not indicate a check is inside or reference Albany State University.

Heartland ECSI, 100 Global View Drive, Suite 800, Warrendale, PA 15086

Withdrawal Regulations

The refund percentage that a student receives is a calculation of the time remaining in the semester up through 60% of the semester. Once 60% of the semester has expired, there is no refund for a withdrawal from the institution. The refund calculation is based on days enrolled in the semester divided by the number of calendar days in the semester including weekends and holidays, but excluding breaks of five (5) or more consecutive days.  A refund of all semester tuition and other mandatory fees is made in the event of death of a student any time during an academic semester. (BR Minutes, 1979-80, p. 61; 1986-87. pp. 24-25; 1995, 6. 246). Refunds are not made for a reduction in class load after the first day of classes.