Student Accounts

Tuition Payment FAQs

Looking for answers? Click the questions below to find out more!

Who is eligible to participate in the payment plan?

Any currently enrolled student.

Is the plan only for self-funded students, i.e. those without scholarships and/or financial aid?

No, all students are eligible.

Am I required to participate in the plan?

No, it is completely optional.

How does my financial aid figure in?

The plan is designed to help you finance the balance you still owe after your financial aid has been applied to your account.

Can I go ahead and participate before my financial aid is settled?

Yes, you may participate before your financial aid is settled.

If I don’t apply for Fall, can I apply for Spring or Summer?

Yes, for the Spring or Summer semester.

Who determines the deadlines and how do I request more time to apply?

Nelnet, the third party vendor, sets the dates based upon our academic calendar.  There is no grace period, late period, etc.

Who Is Nelnet and why is ASU working with them?

Nelnet Business Solutions (NBS) has an agreement with the University System of Georgia (USG).  Several USG institutions now offer this payment plan option. Nelnet has been in the tuition management business for 15 years.

If payments are made automatically from my bank account or charged to my credit card, does that mean NBS or the institution on this contract has direct access to my account?

No. This is a common misconception about automatic payments. No one other than you and your financial institution has access to your account. When you arrange to make an automatic payment through NBS, you authorize a specific payment amount to be paid by your bank or credit card company on a specific date.

When will monthly payments begin?

Monthly payments will be processed starting on the first payment date you select when you enroll for monthly payments via NBS e-Cashier. Your payments will be processed on the same date each month.

Can I pay the total contract amount in one payment?

No, unfortunately only budgeted payments are allowed via e-Cashier.

What happens if the payment date is on a weekend or holiday?

If the payment date falls on a weekend or banking holiday observed by the Federal Reserve, the payment will be attempted on the next business day. Although NBS specifies the date each payment will occur it is the responsible party’s financial institution that determines the time of day the payment is debited to the account (this applies to Automatic Bank Payments only).

What happens if a payment is returned?

If a monthly payment is returned, you will receive an e-mail or letter from NBS with instructions on how the returned payment will be handled. A $30 NBS Returned Payment Fee will be assessed for each returned payment. Your financial institution may also assess a fee. NBS Returned Payment Fees are subject to change in future academic terms. If it is the down payment or enrollment fee that is returned, the agreement will be terminated and a new agreement would need to be established if options still exist.

Who do I contact if I have additional questions?

Contact Nelnet at 1-800-609-8056 or at