HAVE A PROBLEM? HAVE A COMPLAINT? HAVE A GRIEVANCE? NEED HELP?
DON’T KNOW WHERE TO GO OR WHO TO TURN TO?
THEN COME SEE ME!!!
Gwinetta L. Trice is the Ombudsman for Albany State University and an advocate for fairness. The University Ombudsman is an independent, confidential resource available to assists students, faculty, and staff in resolving problems, complaints and other issues when normal processes and procedures have not worked satisfactorily.
The Office of the Ombudsman is built on three principles: Confidentiality, Neutrality, and Independence. Confidentiality is essential, because it gives people the security they need to discuss sensitive issues by reducing any possible risk they might feel. Neutrality enables the Ombudsman to see and appreciate both sides of the problem and places him or her in the best possible position to promote solutions that will be accepted by all parties involved.Independence gives the Ombudsman the freedom to act in whatever way he or she feels necessary to help achieve outcomes that are fair, just and equitable.
The Ombudsman reports administratively to the Vice President for Student Affairs.
WHAT DOES OMBUDSMAN MEAN?
The word “ombudsman” has Scandinavian origins, and was first used as a public office in Sweden. According to one scholar, the term refers to “a person who has an ear to the people.”
In American colleges and universities, the office is often referred to as an “agent for justice” within the complex institutional systems of higher education.
Webster’s Dictionary defines ombudsman as “one that investigates reported complaints, reports findings, and helps to achieve equitable settlements.”
For additional information, contact Ms. Trice at (229) 903-3601 or by e-mail at firstname.lastname@example.org.