American Rescue Plan - Higher Education Emergency Relief Fund (HEERF) Student Debt Relief

Frequently Asked Questions (FAQs)

Who is eligible to have an outstanding balance paid off at the university?

All students enrolled during the COVID-19 national emergency (on or after March 13, 2020) are eligible for the Higher Education Emergency Relief Fund (HEERF) regardless of Title IV eligibility. You are eligible for the balance payoff if you have an outstanding balance owed to the University and you were enrolled during the following semesters: spring 2020, summer 2020, fall 2020 and spring 2021. This includes non-degree, noncredit, undergraduate, graduate, doctoral, continuing education, and students who have graduated or withdrawn during those periods.

What fees are eligible for the payoff?

Any outstanding balance that is on the University’s financial records is eligible for the payoff. It is not limited to tuition, fees, room, and board.

What will I receive from the University to indicate that my balance has been paid off?

Students whose balances are paid off will receive an email in the next seven days indicating it has been paid off. Students may also check their accounts in banner.

If I have a transcript hold due to a balance owed, can I receive my transcript?

Yes, students enrolled at the University at any point on or after March 13, 2020 and had an unpaid balance can obtain an official transcript once the balance is cleared.

If I have an enrollment or registration hold due to a balance owed prior to March 13, 2020, can I register for the upcoming fall 2021 semester?

Yes, the same applies as in question #1.

Will the HEERF funds pay off any loan debt that my family or I incurred for this impacted period?

No, HEERF Funds will not pay off any personal loan debt incurred for the impacted period.

Who should I contact if I have questions regarding the payoff of my balance?

Contact the Office of Student Accounts at (229) 500-4358