Information Technology Services

Information Technology Services (ITS) serves as a technology partner with the University, evaluating and delivering innovative and collaborative solutions that promote and advance teaching, learning, research, and support for the ASU community.

Our Mission

To enhance the University’s overall quality through effective deployment and use of information technology.

Our Values

Our values serve as a compass for our actions and describe how we behave in our daily work.

  • Accountability: Take responsibility
  • Integrity: Act with honor; preserve trust; preserve confidentiality
  • Collaboration: Leverage collective genius; teamwork; incorporate other viewpoints; listen to our users; value and respect differences and perspectives; encourage diversity
  • Adaptability: See need and seize opportunities; embrace change
  • Broadly-focused: Think of the greater good; have the courage to shape a better future
  • Innovation: Creatively challenge the status quo; construct new and novel ideas

Departments of Information Technology Services

Application Services

Infrastructure Services

Information Security

Project Management

Technical Services

Administrative Services

Standard office hours for most administrative and helpdesk staff
Admin Staff Office Hours
Monday – Friday
8:00 AM – 5:00 PM
Helpdesk Hours
Monday – Friday
7:30 AM – 5:30 PM
Campus and building location for the associated offices
East Campus Office Location
James Pendergrast Library
504 College Drive
Albany, GA 31705
West Campus Office Location
Technology Bldg. (A Bldg.)
2400 Gillionville Road
Albany, GA 31707
Departmental contact information
Contact Information
Telephone: (229) 430-4909
Fax: (229) 438-2769
Submit a Service Request:
helpdesk.asurams.edu
helpdesk@asurams.edu